This website (oneyou.southglos.gov.uk) is run by South Gloucestershire Council. We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

How accessible is this website

On this website, you can:

• change colours, contrast levels and fonts using your browser or device
• zoom in up to 300% without the text spilling off the screen using your browser or device
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Parts of this website that are not fully accessible

We know some parts of this website are not fully accessible:

• you cannot modify the line height or spacing of text
• most older PDF documents aren’t fully accessible to screen reader software
• colour contrast is insufficient to fully comply with AA accessibility standard
• certain embedded third-party tools on this site may not be fully accessible

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us by:

• email us at equalities@southglos.gov.uk
• Minicom service for the hard of hearing 01454 868020
• call us on 01454 868009
• SMS text service 07950 080111

We will consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us using the enquiry form on this page.

Contact us by phone or in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, see the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

 

Non-compliance with the accessibility regulations

• some PDF documents do not comply with WCAG 2.1 – we are working to ensure that all future PDF documents are compliant
• colour contrast is insufficient to fully comply with AA accessibility standard – we are working with the service to review the branding guidelines in respect of websites

Content that is not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

 

Live video

Live video streams do not have captions. This does not meet WCAG 2.1 success criterion 1.2.4 (captions – live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

 

Third-party embedded tools

Certain embedded third-party tools on this site may not be fully accessible.

These are provided by third-party suppliers and in general we do not have control over these and cannot guarantee compliance with accessibility standards. We will work together with these suppliers to consider addressing issues around accessibility.

How we tested this website

We used the following tools to help test this website:

• Siteimprove
• AxE
• WCAG guidelines
• NVDA screen reader
• JAWS screen reader

It was last tested on 3 September 2019 by our digital team.

What we are doing to improve accessibility

We are actively working to increase the accessibility and usability of this website. We are preparing an accessibility roadmap that will set out how and when we plan to solve any accessibility issues identified.