How we support our clients

Our trained stop smoking advisors provide personal support to clients through regular 1-to-1 sessions.

They provide free guidance and support across a 12-week programme and help clients to access e-cigarettes and Nicotine Replacement Therapy to help them quit smoking for good.

For some, quitting smoking can be a difficult process. Some may have doubts about whether they can quit for good or are worried about starting to smoke again after quitting.

One of the key roles of our advisors is to encourage clients to stay motivated and help them to find what works best for them. You will be supported throughout the process and be given all the help you need.

Visit our quit smoking services page

One of our former clients recently shared their experiences with us which you can read below.

Client feedback

“Before I started the course I was nervous if I could quit or not. It took a while and I quit but had a relapse. My stop smoking counsellor was very supportive and helped me turn my relapse experience around to not relapse again.”

 

“She told me to keep a journal and write how having the relapse could actually make me stronger and to write down how I didn’t enjoy the cigarettes anyway and things that would make me not want to go back to smoking. ”

 

“This helped me a lot to stay on the right path. I was supported each week on all aspects of quitting smoking, educated about smoking addiction and about the nicotine replacements that were available. I was also provided with nicotine replacement therapy to help with cravings etc.”

 

“I quit smoking about 20 years ago for about a year but stupidly went back to it. It was with a group I attended for a month referred by the Doctor. I learnt much more on this course, though the other was very helpful too.”

 

“My advice to others would be to listen to your stop smoking counsellor and accept all the help and advice they offer, they are very knowledgeable about helping you to quit. ”

 

“Also, take it a step at a time. My experience of the service was excellent and I actually looked forward to my counsellor phoning each week and discussing how much better life is without cigarettes. I was sad when it ended, felt like the counsellor was an old friend and enjoyed our chats. Can’t thank her enough for her help.”

Have you used our service?

We welcome any feedback from clients who we have worked with as it allows others to see the impact that these interventions can have and also helps us to improve the service.

Our team have helped many people to quit through these interventions and we always want to hear from those who we have worked with to hear about their experiences. If you have received support form us and would like to share your feedback, please call us on 01454 865337.